FAQ
What is Bikesure?
Bikesure offers comprehensive bike insurance cover for your bicycle with two options:
Bikesure SportBikesure Sport is a Stand Alone bike insurance policy that allows you to insure your bicycle comprehensively world wide, without having to purchase a Home Insurance policy. Bike insurance made easy!
Does the policy cover my bike whilst in use?
Yes. Bikesure provides you with cover for damage to bikes including whilst in use.
How do I know what value to insure my bike for?
If your bike is less than 2 years old AND you are the original owner your bike should be insured for replacement value (including fixed accessories). If your bike is more than two years old OR you are not the original owner you should nominate a value that represents the current value of the bike (including fixed accessories), taking into consideration the Depreciation condition applicable to claim settlements. Please refer to our Product Disclosure Statement (PDS) for full details of How We Settle Claims.
What is the minimum sum insured for bikes?
Bikesure Sport provides cover for bikes valued from $1,500 up to $20,000.
Is the insurance New for Old for my bike?
Cover is New for Old for the first 2 years under the Bikesure Sport policy. This means you need to insure your bike and accessories for their replacement value.
What are classed as bike accessories?
Any equipment added and fixed to your bicycle which are not part of the manufacturer’s original specifications for your bicycle make, model or series. Excluding riding gear (helmets, shoes, riding clothes etc.)
Do I need to include accessories in the total value of my bikes?
Yes – if you want them to be insured you must include the fixed accessories in the total sum insured.
Are my helmet, shoes, glasses and clothing covered if lost or damaged?
These are classed as sporting equipment and are not covered whilst in use.
Can I insure my child’s bike?
You must be 18 years of age or older to obtain bike insurance under the Bikesure Sport policy.
Does my bike need to be locked?
We understand that you do not always carry a bike lock around with you. However, you are required to take responsibility for your bike. Your bike does not need to be locked if it is in your direct line of sight, however it does need to be securely locked if left unattended.
I have insurance through a club or association – does that cover my bike?
It is likely that the insurance you have through a membership to a club or association (or for a one off day racing pass) is Personal Accident Cover for yourself and Public Liability Insurance. It is highly unlikely that bike insurance is included.
Will my bike be covered if I travel?
Yes. Bikesure includes automatic cover for bikes temporarily removed from the home Australia wide and up to 90 consecutive days anywhere in the world.
Do I need to provide the serial number of the bike etc to start the policy?
No. However, in the event of claim proof of purchase/ownership will be required.
Can I insure my bike if it is used for business purposes?
No. Bikes are not covered whist used for any business purpose.
I am a professional or sponsored rider, can I still take out the policy?
Bikesure Sport does not cover professional or sponsored riders.
What is the excess for bikes?
Bikesure Sport – The standard excess for bikes is $300 or $500 for damage to a carbon frame or damage caused whilst racing (each and every claim).
Can I insure more than one bike on the one policy?
Yes., Bikesure Sport provides cover for each bike individually listed on your policy.
Can I insure my BMX, E-bike, Tricycle, Tandem or Recumbent?
Bikesure Sport provides cover for Road Bikes and Mountain Bikes only.
Is my bike covered while being transported by car?
Yes. Provided the bike is in an enclosed boot or securely locked to the car roof rack or bike rack.
What if I damage another person’s property whilst riding my bike?
Our Bikesure Sport policy does not include legal liability cover.
Am I covered if I injure myself?
There is no Legal Liability cover under Bikesure Sport.
Is Public Liability Cover Included?
Our Bikesure Sport policy does not include Public Liability cover.
Am I covered if I damage my bike whilst racing?
Yes. Bikesure provides bike insurance for damage to your bike whilst racing
Can I take racing cover out on its own?
No. Racing cover is included as part of the Bikesure Sport cover.
What if I don’t need racing cover?
Racing cover is automatically included under Bikesure Sport
Can I make a change to my policy?
Yes. You can amend your policy at any stage. You just need to contact Bikesure. Please note, certain changes/additions may affect your premium.
Can I pay by monthly instalments?
You can pay your Bike Insurance monthly. Additional charges apply.
